Refund Policy

This Refund Policy clearly defines the standardized refund rules, eligibility criteria, and processing procedures for all orders placed on our official website. It applies to all purchased products, including protein bars, protein powders, and ready-to-drink protein beverages. Our team adheres to fair, transparent, and customer-centric service principles to ensure all refund requests are handled efficiently and equally for every global customer.

All products sold on our website are eligible for return and subsequent refund under our standard service terms. Customers can initiate a return request for qualified items within 60 days from the date of receiving the products. All refund applications must be submitted in compliance with our official process, and only fully returned, unqualified damaged or unused products that pass our official inspection will be approved for a full refund.

All standard orders will be shipped within 1–3 days after payment confirmation, with a fixed delivery timeframe of 6–12 days for both domestic and international destinations. Expedited delivery services are not available on our platform. All products enjoy global free shipping with no additional delivery fees for any original order, which remains applicable for all refund-eligible orders.

Once we receive and complete a comprehensive inspection of your returned items to confirm compliance with return standards, we will immediately activate the official refund process. The entire refund cycle, including fund verification, processing, and account arrival, will be fully completed within 5–10 working days. All refund procedures are executed in strict accordance with unified platform standards to ensure processing consistency and fairness.

All order transactions, settlement records, and refund transactions on our website are uniformly processed in United States Dollar (USD). No other currency is supported for pricing, payment, or refund settlement. The refund amount will be calculated and returned in USD based on your original order payment amount.

To standardize service management, we reserve the right to reject refund requests under the following circumstances: return requests submitted beyond the 60-day valid return period; products damaged due to improper personal use, storage, or artificial damage; products that have been excessively consumed, altered, or fail our quality inspection; invalid return applications with incomplete return information.

We reserve the right to update and adjust this Refund Policy according to business optimization and service upgrade needs. The latest version of the policy will be displayed and take effect on our website. Continued use of our website and services after policy updates constitutes automatic recognition and acceptance of the latest refund terms.

If you have any inquiries, disputes, or consultation needs regarding refund rules, application processes, and progress inquiries, please contact our customer service team through the Contact Us page on our website. All official contact channels and email addresses are published on the Contact Us page for your convenient communication.