Customer Service Policy

This customer service policy outlines the complete service standards and rules for all orders and shopping experiences on our website. We specialize in selling premium protein bars, protein powders and ready-to-drink protein beverages. We stick to customer-oriented service principles, and strive to deliver reliable products and thoughtful after-sales support to every customer worldwide. All service terms stated below apply to all transactions on our platform.

All orders will be processed and shipped out within 1 to 3 working days after payment confirmation. The overall delivery time for all packages is 6 to 12 days, and this timeline is applicable to both domestic and international shipments without distinction. We do not offer expedited delivery services at present. Additionally, all products in our store come with free shipping globally. No extra delivery fees or hidden charges will be added to any order.

United States Dollar (USD) is the sole accepted currency across our website. All product prices, order settlements and fund transactions are conducted uniformly in USD. We maintain a unified payment standard to bring a simple and consistent checkout experience for all customers.

We provide a long-term return service for all qualified products. Customers are entitled to return eligible items within 60 days after receiving the goods. Once we receive and finish inspecting the returned products, we will initiate the refund process right away. The entire refund process will be fully completed within 5 to 10 days. We will handle every return and refund request in accordance with standard procedures to safeguard your legitimate rights and interests.

If you have any questions about products, orders, shipping, returns or other related issues, or you would like to share your suggestions and feedback, please get in touch with us via the Contact Us page on our website. Our official contact email is also displayed on the Contact Us page. We will respond to your inquiries as soon as possible. We will keep optimizing our service system and improving service quality to bring you a better shopping experience.