Privacy Policy

Introduction

This Privacy Policy explains how our website collects, uses, stores and protects your personal information when you browse our pages, place orders and use our online services. We operate an online store offering protein bars, protein powders and ready-to-drink protein beverages. We fully respect your privacy rights and take strict measures to safeguard all personal data you provide to us. This policy applies to all visitors, registered users and customers who access and use our platform.

Information We Collect

We collect two main categories of information from you to deliver smooth shopping and service experiences.
First, the information you voluntarily provide. When you create an account, complete checkout processes, apply for after-sales services or get in touch with our support team, you may share personal details including your full name, delivery address, contact number, email address, payment related information and order records. These details are essential for us to process your orders, arrange delivery and handle return and refund requests properly.
Second, the information collected automatically. When you visit our website, we may automatically gather technical data such as your device type, IP address, browser information, page browsing records, access time and website interaction behaviors. This data helps us analyze website operation status and optimize overall user experience.

How We Use Your Information

All collected personal information will only be used for legitimate business purposes related to our services, and will never be abused without authorization.
  • To process, confirm and fulfill your orders, including arranging product shipment and tracking delivery status.
  • To handle after-sales matters such as returns, refunds and customer inquiries efficiently.
  • To verify user identity, maintain account security and prevent unauthorized access or fraudulent activities.
  • To optimize our website functions, product selection and service quality based on user browsing and consumption habits.
  • To send necessary service notifications regarding order updates, logistics information and after-sales progress.

Information Sharing and Disclosure

We promise not to sell, rent or trade your personal information to any irrelevant third parties for commercial purposes.
Your personal data will only be shared with trusted third-party service providers when it is necessary to complete normal business operations, including logistics carriers responsible for package delivery and payment service providers processing transaction payments. All cooperating partners are required to follow strict data protection rules and keep your information confidential.
We will not disclose your personal information to external parties unless we obtain your explicit consent, or it is required by official legitimate requirements.

Data Security Protection

We adopt comprehensive technical and management measures to protect your personal information from unauthorized access, disclosure, alteration, loss or damage. Our website uses secure data transmission and storage systems, and we set strict access permissions for internal staff to limit the scope of data access.
Please note that no data transmission method over the internet or electronic storage system can guarantee absolute security. We will continuously upgrade our security systems to minimize potential risks.

Your Rights

You have the right to access, check and update your personal information stored on our platform at any time. If you need to correct inaccurate information, request to delete your personal data, or stop receiving service notifications, you can submit your request through the designated channel.
You also have the right to withdraw your consent for us to use your personal information within the scope permitted by relevant rules. All related applications can be processed via our official contact channel.

Use of Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies can record your browsing preferences, remember your account settings and help us present more suitable content and services for you.
You can adjust the settings of your web browser to refuse or delete cookies. Please be aware that disabling cookies may affect the normal use of some functions on our website.

Policy Modification

We reserve the right to revise and update this Privacy Policy from time to time in accordance with business development and service adjustments. Once the policy is updated, we will post the latest version on this page. Your continued use of our website and services after updates means that you agree to the revised Privacy Policy.

Contact

If you have any questions, concerns or requests related to this Privacy Policy and the protection of your personal information, please feel free to reach out to us. You can find all available contact methods and our official email address on the Contact Us page of our website. We will respond to your inquiries as soon as possible.